Grosvenor Casino Review
- Game Selection
- Welcome Bonus
- Banking Methods
- Customer Support
- Loyalty Programme
Grosvenor Casinos, both online and offline, are UK-based and specifically focused on UK players. In fact, access to its online casino is available only to residents of the UK, Republic of Ireland, and Gibraltar with all other countries barred from playing on the site. The good news for you is that you won’t find any online casino more in tune with the needs and preferences of today’s British players. Read on to learn about the unique benefits of playing at Grosvenor Casino, including:
- The range of slots and casino games available
- Play on your smartphone or tablet
- How to claim your welcome bonus and get extra promotions
The games at Grosvenor Online Casino are powered by multiple popular software providers. While the downloaded version of the casino is powered by Playtech, the no download instant play flash version includes mostly games from IGT, but also some from other major providers, such as Electrade, Cryptologic, Aristocrat, WMS, and Novomatic. Some of its more popular slots include:
- Book of Ra
- Fairy Queen
- Hot Roll Super Times Play
- Everybody's Jackpot
- Secrets of the Amazon
- White King
Table games, especially blackjack and roulette, are also popular with online players. Not only do players naturally gravitate to these games because they know they enjoy them, but part of the additional appeal is that, unlike in many land-based casinos, they are offered a variety of ways of playing. The Grosvenor Casino live dealer games brought to you via video streaming give you the chance to take your online play to a whole new level. The best part is it won’t even feel like you are playing online at all. Instead, as you take your virtual seat along with other players and watch your dealer in action, you will feel like you are in a real casino. You can choose from a range of games such as:
The Grosvenor approach is a departure from that of most online casinos in that the welcome bonus is deliberately kept small with minimal playthrough requirements in order to ensure that no one gets hurt. All new real money online players are entitled to a welcome bonus of £20. Simply sign up and make your first deposit of £20 or more and wager it 5x. There are a few additional terms and conditions, summarised below.
- The bonus cannot be used in the download or live casino.
- Even money bets (e.g., red or black in roulette) are not allowed.
- Players have 30 days to complete the required wagering (£100) in order to withdraw any associated winnings.
- The bonus itself is for play only and is not withdrawable.
All of your online and mobile play, just like your play in any of the Grosvenor brick and mortar casinos, gives you the opportunity to earn “play points,” which you can accumulate and redeem in any of three ways: for cash, for online gifts, or as casino comps in the Grosvenor Casino of your choice. As soon as you sign up, you receive a player’s ID card for point tracking purposes. Players can easily check where they stand and how many more points they need for a particular reward.
As a Play Point customer, besides being able to exchange your accumulated points for rewards, you are encouraged to take advantage of some very attractive promotions. These include not only the online promotions that are frequently posted on the website, but additional promotions at the Grosvenor land-based casinos, like the opportunity to earn double, triple, or bonus points. Keep in mind that many of these promotions are for a very limited time only, so keep checking frequently to see what is available.
Grosvenor Casinos have two higher levels of membership, based on play, Gold Card, and Black Card. Both are by invitation only and entitle the recipient to many extra privileges and rewards, including special promotional offers not available to other players and invitations to exclusive events.
A minimum of 8,000 points must be earned over a 12-month period in order to qualify for Gold Card status. An even higher level of membership is the Black Card, which entitles the player to full VIP privileges. Black Card players receive all of the following:
- Enhanced earning of Play Points
- Personal Account Manager and direct access to the Black Card Team
- Exclusive online and in-casino bonuses and promotions
- Invitations to exclusive Black Card events
Grosvenor Online Casino carries two licenses. One is from the Alderney Gambling Control Commission, and a second license, which is particularly important to you, is from the UK Gambling Commission. Both of these licensing bodies are very strict in their requirements, which should give you further confidence in their trustworthiness.
The only piece of information that is missing from the website, which we would be remiss if we were to overlook in this Grosvenor Casino Review, is recent documentation by an independent source of the average game payouts.
On the other hand, all of the software providers are trustworthy. Detailed descriptions are provided of each game, and at least for the table games, this information includes the house edge. The fact that all of the roulette variations offered at this casino are versions of European roulette and not the higher house edge American roulette is an excellent example of Grosvenor seeing to it that its players are always given a fair chance to win.
Furthermore, maintaining the privacy and security of each player’s account is a priority at Grosvenor Casinos, which uses the most advanced encryption technology available to ensure both online and mobile players' complete protection at all times.
Grosvenor has developed two mobile apps, one for Apple iOS devices (iPhones and iPads) and one for Android devices. The latter may also work with certain other types of devices such as Blackberry and Windows phones. Very few mobile casinos offer live dealer games, so Grosvenor’s Mobile Casino clearly stands out from the pack in enabling this exciting option which, more than any other game, duplicates the real casino experience wherever you are.
Besides the apps enabling play of select games on your iOS or Android device, they have developed a specialised “My Casino” app. This helpful tool gives mobile players directions to nearby Grosvenor brick and mortar casinos, tells them about their special promotions, and lets them make restaurant reservations.
Customer support is available via live chat, phone, or email to address any player questions or concerns. Our only criticisms are that the service is just offered in English and only between the hours of 8am and 11:59pm (GMT).
Long before the introduction of its online casino in 2007, Grosvenor was the successful operator of numerous brick and mortar casinos. It is ‘UK’s Biggest Brand.” As part of the esteemed Rank Group, today there are 56 Grosvenor gambling establishments across the UK.
All levels of players are welcome. Big players and small players alike will have no trouble finding the games they are looking for and feel right at home at this fine online casino that has clearly stood the test of time.