Grosvenor Casino Review

9.2 / 10
Deposit Options:
Payout %: 98.43%
Operating Systems:
Grosvenor Casino Rating:
  • Software: 10
  • Graphics: 10
  • Bonus: 10
  • Support: 10
  • Banking: 10
  • Loyalty Programme: 10

Grosvenor Casino Review


If you live in the UK and love to play online slots, you can have your pick of hundreds of casinos. But before investing a lot of time and real money on just any random site, it is important to know something about it. Does it offer a large enough array of games suited to your taste and bankroll so you won’t be bored even if you play very often? If not, you won’t be enjoying yourself as much as you could be, and slots is an activity that should always be fun. Of course, if you are playing for real money, you need to be reasonably certain that the games are giving you a fair chance to win and that when you do win, you will be paid promptly without any hassles. If the casino also offers a players’ rewards program and special promotions, so much the better. Win or lose, it is always nice to feel that your play is appreciated.

We know that you’re busy and don’t have time to do your own background research on a long list of online casinos. That is why our expert reviewers at have done your homework for you. This Grosvenor Casinos online review will tell you all about the online and mobile versions of a brand that is probably already familiar to you because it is one of the best known land-based casinos in the UK. With over 40 years in the casino gambling industry, Grosvenor is clearly a name you can trust. It is also an online casino we can recommend unequivocally.

Long before the introduction of its online casino in 2007, Grosvenor was the successful operator of numerous brick and mortar casinos. According to the website, Grosvenor is ‘UK’s Biggest Brand.” We don’t doubt the veracity of that statement. As part of the esteemed Rank Group, today there are 56 Grosvenor gambling establishments across the UK.

A Casino that Caters to UK Players

Unlike some online casinos which market themselves internationally and accept players from all over the world, Grosvenor Casinos, both online and offline, are UK-based and specifically focused on UK players. In fact, access to its online casino is available only to residents of the UK, Republic of Ireland, and Gibraltar. Residents of any other country, including the U.S., cannot play Grosvenor slots online (or any other game that the casino offers). The good news for you is that you won’t find any online casino more in tune with the needs and preferences of today’s UK players.

This comprehensive review also includes a Grosvenor Mobile Casino review describing management’s efforts thus far to meet the special needs of those whose busy lifestyle might make playing on the go the most convenient option. The Grosvenor management also recognises the fact that many online and mobile players still like to play in their land-based casinos from time to time, just as those who do most of their playing at the land-based casinos might occasionally like to play online or on their smartphone. Accordingly, Grosvenor uses a single wallet system, which is interchangeable regardless of where you are playing.

Another feature of Grosvenor Online Casino is that all levels of players are welcome. Big players and small players alike will have no trouble finding the games they are looking for and feel right at home at this fine online casino that has clearly stood the test of time.

Software and Games

Uses Multiple Providers for More Variety

The software used for Grosvenor Online Casino is noteworthy by virtue of the fact that rather than coming from one provider exclusively, a combination of multiple well-known providers are used. While the downloaded version of the casino is powered by Playtech, the no download instant play flash version includes mostly games from IGT, but also some from other major providers, such as Electrade, Cryptologic, Aristocrat, WMS, and Novomatic. The use of multiple top providers makes it possible for an online casino like Grosvenor to appeal to a broad cross section of players and offer great game variety without being so huge that the number of choices becomes overwhelming.

Instant Play gives you the added flexibility of immediate access to many of your favourite games using any browser, while the Grosvenor Mobile Casino offers even greater flexibility, since you you can play even without computer access. Today’s busy lifestyle makes these alternative options for accessing the games very popular. In addition, it is important to note that only the games in the Instant Play and mobile versions of the casino can be used to meet the wagering requirements for the Welcome Bonus. The games in the downloaded casino and live dealer games don’t count. You can learn more about the Grosvenor mobile platform in the mobile Grosvenor Casino Review which follows.

Grosvenor Mobile Games

The tremendous appeal of being able to play your favourite slots and other casino games on your smartphone or other mobile device has made the development of a viable mobile platform almost mandatory for online casinos expecting to stay competitive. Thus, it is no surprise that mobile games are an option for Grosvenor Casino players. However, just as the quality of online casinos varies greatly, the same is true for mobile casinos. We would be remiss in this Grosvenor Casino Review if we do not point out not only what is good about this casino’s mobile apps, but also how they could be better.

Grosvenor has developed two mobile apps, one for Apple iOS devices (iPhones and iPads) and one for Android devices. The latter may also work with certain other types of devices such as Blackberry and Windows phones. In order to get started, visit Those with iPhones or iPads can scan the QR code on the website to download the app for Apple iOS devices, while owners of other devices should scan the QR code to download the Android app. Apple iOS device users can also download the Grosvenor Casino iOS app on the App Store. However, Google Play does not carry the Android app.

The good news for Grosvenor mobile players is that assuming one of these apps works with your device, you should be able to access a wide range of games. In fact, more than 40 of the 200+ online slots at this casino can be played on most currently used smartphones and tablets, including include some of the casino’s most popular slots from IGT like Cleopatra, Wolf Run, Pixies of the Forest, and DaVinci Diamonds. Or, when you are in the mood to play a different type of game, some of your other options are Classic Blackjack, European Roulette, and even live dealer games. Very few mobile casinos offer live dealer games, so Grosvenor’s Mobile Casino clearly stands out from the pack in enabling this exciting option which, more than any other game, duplicates the real casino experience wherever you are.

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Grosvenor Mobile Apps Hits and Misses

Mobile players, just like desktop users, have the option to play most of the games either for play money or for real money. Real money mobile players can take advantage of the same bonuses and promotions on their smartphone or tablet as computer players and also do their banking through their mobile device. Our main criticism of the Grosvenor mobile apps is that the quality could be better. As other reviewers have pointed out, the graphics, sounds, and gameplay are disappointing and detract from the enjoyability of the games. The best mobile casinos now run on HTML5, which is a relatively new software application that provides mobile players with consistently smooth gameplay and a much more satisfying experience overall than was heretofore possible. The Grosvenor mobile apps fall short in comparison.

Besides the apps enabling play of select games on your iOS or Android device, Grosvenor has developed a specialised “My Casino” app. This helpful tool gives mobile players directions to nearby Grosvenor brick and mortar casinos, tells them about their special promotions and lets them make restaurant reservations.

Games Galore for All Types of Players

Grosvenor Online Casino, just like the various Grosvenor land-based casinos, offers all of the popular casino games, so it is not for slots players only. However, with more than 200 of the 274 games being some type of slot machine, slots reign supreme. Finding the particular game you are looking for, whether slots or something else, is easy because the games are conveniently divided into four broad categories: Slots and Games (slots, bingo, lottery, scratch cards, and more), Table and Card Games, Poker (member of iPoker Network), and Live Casino.

After picking your category, you can either scroll down the complete menu and click on the particular game that interests you to learn more about it. Or, if you know the name or part of the name of the game you want, simply type it in the search bar, and it will appear instantly. Then, with most games you have the option to select either the practise mode or play for real money, whichever you prefer.


Many of the Grosvenor Casinos online slots have a theme to them. Therefore, to help you find your favourites quickly, the casino organises them according to game theme. For example, if you like games with an adventure theme, as many slot players do, there are 55 slots of that type. Some of the other popular theme categories are Animals, Civilisations, Fun Games, Mythology, and Treasures.

If you see a slot that grabs your attention, you can click on ”Find Out More” before deciding if if you actually want to play it. Then, in most instances (but not with the progressive jackpot slots), you can choose to play either for practise or for real money.

Playtech fans might be disappointed that the very popular Marvel slots are not available. But there are many other familiar titles that frequent slot players will recognise like Book of Ra and Fairy Queen from Novomatic and TV based slots like the X Factor and the IGT slots Jeopardy, and Wheel of Fortune Triple Extreme. Some of the other popular online slots from IGT at Grosvenor Casino are Wolf Run, Da Vinci’s Diamonds, and the 99 payline slot, Pixies of the Forest. Or you might want to try your luck on Hot Roll Super Times Play, with an exciting bonus round where you get to keep rolling the dice, while adding to your winnings, as long as you can avoid a 7. Or for even bigger bucks, head for one of the progressive jackpot games like the Cleopatra and Siberian Storm Mega jackpot Slots.

All of the new games and Mega jackpot games are clearly identified. There is no way of knowing ahead of time when one of these possibly life-changing jackpots might hit, so they are always super exciting to play.

Table Games

Table games, especially blackjack and roulette, are also popular with Grosvenor Casino online players. Not only do players naturally gravitate to these games because they know they enjoy them, but part of the additional appeal is that, unlike in many land-based casinos, they are offered a variety of ways of playing. For example, blackjack players can choose from Classic, Vegas, Multi-Hand Vegas, and European Blackjack.

Roulette players also have multiple options. The good news is that all of the variations use the European roulette format with just a single zero on the wheel. There is no American roulette, which has a double zero and a higher house edge, at Grosvenor Casinos at all! Online players can choose from Classic European Roulette, Real Deal Roulette (with more of a real casino feel), Pinball Roulette (with the numbers appearing on a pinball table instead of a wheel), and Double Bonus Spin Roulette. The latter game uses a special wheel with a yellow section. If the ball lands on yellow, you get two extra spins. If you wish, though it it is not recommended, you can bet on yellow, and if you win, collect a big payout.

If you would like to try a different variation of a game for the first time or you would simply like a little time to brush up on your skills, no problem. You can practise with play money and later, when you are ready, switch to real money. The only games where you do not have that option and must play for real money are the live dealer games described below.

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Live Dealer Games

As enjoyable and exciting as playing online can be, some players are frustrated because they miss the ambience of being in a real casino. However, Grosvenor Casino has an answer to that problem by offering yet another innovative way to play. The Grosvenor Casino live dealer games brought to you via video streaming give you the chance to take your online play to a whole new level. The best part is it won’t even feel like you are playing online at all. Instead, as you take your virtual seat along with other players and watch your dealer in action, you will feel like you are in a real casino.

You can choose from five different games: Blackjack, Roulette, Baccarat, Casino Hold ‘em, 3 Card Poker, and Caribbean Stud Poker. All of the dealers are real dealers from the UK, and with the exception of one game, Immersive Roulette, which is played in full HD with slow motion replays, you can carry on a conversation with the dealer while playing just like in a regular casino. No downloading is necessary to access the games, and some of them can even be played on your mobile device.

All of the Grosvenor live dealer games offer wide betting limits. So regardless of whether you are beginner playing with a small bankroll, a high roller, or anything in between, your action is welcome. For example, at the live roulette tables, the minimum bet is just 50p, while the maximum is £50,000. At the live blackjack tables, the betting range is from £3 to £5,000. Within these very broad betting ranges, the specific betting limits vary from table to table, but still give you a lot of leeway. For example, if you wish to play low stakes blackjack, you might select the table with a £5 to £750 limit; if you are a high stakes player, you might consider the Platinum VIP table where the minimum bet is £250 and the maximum is £2,500.

Security and Fair Play

Regardless of what level of stakes you are playing for, as long as it is real money, from the customer’s standpoint it is significant. All players want and deserve the reassurance that the casino where they are betting their hard-earned money, hoping to win, is fair and reputable and that any funds they have on deposit for that purpose are safe. Grosvenor gives you that reassurance in many ways, starting with the fact that the casino’s reputation over its many years in business is impeccable. There is no way that a company could have 56 thriving land-based casinos plus an online casino if it were not engaged in legitimate practices and protecting its customers’ interests. There are many casinos, both online and offline where UK residents can play. The fact that so many of them stay loyal to Grosvenor is in itself proof that they know they are being treated right.

Grosvenor Online Casino carries two licences. One is from the Alderney Gambling Control Commission, and a second licence, which is particularly important to you, is from the UK Gambling Commission. Both of these licencing bodies are very strict in their requirements, which should give you further confidence in Grosvenor’s trustworthiness. The only piece of information that is missing from the website, which we would be remiss if we were to overlook in this Grosvenor Casino Review, is recent documentation by an independent source of the average game payouts.

On the other hand, all of the software providers are trustworthy. Detailed descriptions are provided of each game, and at least for the table games, this information includes the house edge. The fact that all of the roulette variations offered at this casino are versions of European roulette and not the higher house edge American roulette is an excellent example of Grosvenor seeing to it that its players are always given a fair chance to win. Furthermore, maintaining the privacy and security of each player’s account is a priority at Grosvenor Casinos, which use the most advanced encryption technology available to ensure both online and mobile players complete protection at all times.

Promotions and Customer Support

Welcome Bonus

While practically every online casino in existence today offers some type of Welcome Bonus as a way to encourage new players to sign up, such offers come in all shapes and sizes. Many players automatically assume bigger means better, but that is not necessarily the case. If the deposit and wagering requirements and other terms and conditions are so excessive that the vast majority of players cannot possibly meet them, the size of the bonus is immaterial.

The Grosvenor approach is a departure from that of most online casinos in that the Welcome Bonus is deliberately kept small with minimal playthrough requirements in order to ensure that no one gets hurt. Any online casino can caution players to “Keep it fun,” but when Grosvenor says it, the casino’s actions back up its words. So before you dismiss this casino’s 20 GBP bonus as not worthy of your time, you need to understand the rationale behind it and that it is for your own protection. Even if you lose it all, as long as you have fun playing, no big deal. You still have your rent and food money (at least, hopefully). If you can’t afford to have fun with £20, you should not be gambling with real money at all.

First Deposit Bonus: £20 match of first deposit of £20 or more

All new real money online players are entitled to a Welcome Bonus of £20. Simply sign up and make your first deposit of £20 or more and wager it 5x. There are a few additional terms and conditions, summarised below.

Deposit Options
Deposit Options
  • Visa
  • Click2Pay
  • UseMyBank
  • MasterCard
  • PaySpark
  • FirePay
  • Echecks
  • Instadebit
  • Delta
  • Paysafecard
  • Citadel
  • Wire Tranfers
  • PayPal
  • EcoCard
  • Moneybookers

Additional No Deposit for Grosvenor Land-Based Casino Players

If you are already an existing member of any of Grosvenor’s numerous land-based UK casinos, you can receive an additional £20 just for joining the online casino, before you even make a deposit. This bonus comes with only a 1x wagering requirement for withdrawal, and as long as you complete the wagering within 14 days and avoid even money and live dealer games, both the bonus and any winnings are yours. Note also that the No Deposit Bonus can only be used online and not on mobile devices. (However, there is no indication that you cannot use the regular Welcome Bonus on your mobile device.)

Loyalty Programme

This comprehensive Grosvenor Casino online review is intended to offer readers a full and unbiased evaluation of the casino in question. If you typically play slots online for high stakes, we won’t deny that there are many online casinos where the Welcome Bonus will probably be a lot more to your liking. Or even if you are a small player, you might be disappointed that the bonus is as small as it is. However, the Welcome Bonus is far from the only way that Grosvenor Online Casino shows its customers they are appreciated.

Play Points

All of your online and mobile play, just like your play in any of the Grosvenor brick and mortar casinos, gives you the opportunity to earn “play points,” which you can accumulate and redeem in any of three ways: for cash, for online gifts, or as casino comps in the Grosvenor Casino of your choice. As soon as you sign up, you receive a player’s ID card for point tracking purposes. Players can easily check where they stand and how many more points they need for a particular reward.

The rate at which points are earned depends on which game you are playing. See the website for an indication of the amount you need to stake to earn one Play Point in each game. Every 100 play points is worth £1 in comp dollars. While clearly, you will need a lot of points to be able to exchange them for any meaningful rewards, they do add up quickly. One great feature is that the points earned online or on your mobile device and in the casino itself are combinable. Frequent players will be able to take advantage of free meals in the casinos’ restaurants and may possibly qualify for even bigger rewards like expensive gifts and luxury getaways. Unused Play Points expire after 12 months.

Gold and Black Card Membership for VIPs

Grosvenor Casinos have two higher levels of membership, based on play, Gold Card and Black card. Both are by invitation only and entitle the recipient to many extra privileges and rewards, including special promotional offers not available to other players and invitations to exclusive events.

A minimum of 8,000 Points must be earned over a 12 month period in order to qualify for Gold Card status. An even higher level of membership is the Black Card, which entitles the player to full VIP privileges. Black Card players receive all of the following:

Special Promotions for Everyone

Only a select few can qualify for VIP status and the special privileges associated with it, but the casino has many other promotions that are open to everyone. As a Play Point customer, besides being able to exchange your accumulated points for rewards, you are encouraged to take advantage of some very attractive promotions. These include not only the online promotions that are frequently posted on the website, but additional promotions at the Grosvenor land-based casinos, like the opportunity to earn double, triple, or bonus points. Keep in mind that many of these promotions are for a very limited time only, so keep checking frequently to see what is available. Previously the casino had a provision for players who lost £50 or more during their first month of play to receive partial cashback on their losses, and while that offer appears to be no longer on the table, it could return. But think positive. There is a good chance you will be lucky early on, in which case you will have no use for such an offer!

Customer Support

Customer Support is available via live chat, phone, or email to address any player questions or concerns. Our only criticisms are that the service is only offered in English and only between the hours of 8 a.m. and 11:59 p.m.(GMT). Hopefully, the casino will correct these shortcomings soon. Since the casino itself is open 24/7, players should be able to obtain customer service, if they need it, 24/7.


  • Highly regarded, trusted brand with 40+ years experience in the UK casino gambling industry
  • Uses reliable, updated software from several well-known providers
  • Also playable in flash version and on mobile devices
  • More than 200 online slots and multiple variations of blackjack and roulette
  • All of the roulette games are player friendly European roulette (with a single zero only).
  • Play for free option
  • Live dealer games with wide range of betting limits
  • Safe and secure banking
  • Very reasonable and affordable playthrough requirements on Welcome Bonus
  • Single wallet system for online and land-based casino play
  • Comp points, VIP programme for premier players, and special promotions for all players


  • Only residents of the UK, Ireland, and Gibraltar can play.
  • Very small Welcome Bonus
  • Welcome Bonus is non-withdrawable.
  • Fewer banking choices than at many online casinos
  • Website lacks documentation on average game payouts.
  • English is the only supported language.
  • Customer Support is only from 8 a.m. to 11:59 p.m. (GMT), not 24/7.

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